Order Cancellation Risk Indicators

At Glowsome®, we prioritize the security and satisfaction of our customers. To maintain the integrity of our platform and protect against fraudulent activities, we closely monitor orders and payment transactions for certain risk indicators. Orders displaying the following characteristics may be subject to cancellation:

  • SIMILARITY TO PAST FRAUDULENT ORDERS
Orders exhibiting characteristics similar to fraudulent activities observed in the past may be cancelled to prevent potential risks.
  • MISMATCHED BILLING ADDRESS

Billing street address or ZIP/postal code not matching the registered address of the credit card used for payment.

  • INTERNATIONAL ORDERING DISCREPANCIES

Orders placed from a different country than the billing address listed, especially if it involves high-risk internet connections such as web proxies.

  • DISTANCE DISCREPANCY

Significant distance between the shipping address and the location of the IP address used to place the order, indicating potential fraudulent behavior.

  • HIGH-RISK INTERNET CONNECTION

Use of web proxies or other high-risk internet connections to place the order.

  • ABSENCE OF CARD VERIFICATION VALUE (CVV)

CVV not available during payment, which may indicate increased risk.

  • MULTIPLE PAYMENT ATTEMPTS

Multiple unsuccessful payment attempts or payment attempts with multiple credit cards.

  • UNAVAILABLE BILLING INFORMATION

Missing or unavailable billing address, credit card address, or billing address ZIP/postal code for verification purposes.

  • LOCATION AND DISTANCE UNAVAILABILITY

Unavailability of IP address location or distance between shipping address and IP location for verification.

  • MISMATCH BETWEEN BILLING COUNTRY AND ORDER PLACEMENT

Billing country not matching the country from which the order was placed.

  • POTENTIALLY RISKY IP ADDRESS

Orders placed from IP addresses that are flagged as potential high-risk internet connections or web proxies.

CANCELLATION POLICY

In the event that an order displays one or more of the above risk indicators, Glowsome® reserves the right to cancel the order for security reasons. Customers affected by order cancellations due to risk indicators will be promptly notified and provided with assistance for alternative ordering options.

CONTACT US

If you have any questions or concerns regarding our risk indicators or order cancellation policy, please feel free to contact our customer support team on glowsomeshop@gmail.com for assistance.